🐅 "Uh oh code word: Tiger. I don't recognize this Tonie. Please contact the tonies Customer Happiness team for more help."
Oh no, it looks like a tiger has snuck in!
These big cats usually appear when a Tonie or Tonieplay game needs a little longer to download.
Not to worry – to get things back on track, try this:
🕒 Please remove the Tonie or Tonieplay game from the top of the Toniebox 2 and wait 30 seconds. Then try again.
If the Tiger reappears, please contact us via our complaint portal Claimlane and we’ll jump in to help right away!
Thanks for your patience – we’ll help tame this tiger together!