Frequently asked questions
- The Toniebox is already in another household
- How do I activate a mobile hotspot?
- The Toniebox turns off when disconnected from the charging station
- Code word: Hedgehog
- Code word: Turtle
- What is your Return Policy?
- When will I get a refund for my return?
- Can I shop tax free?
- A Creative-Tonie does not appear in your mytonies account
- A Tonie does not appear in the mytonies account
Submit a request
Data protection notice: We use your data to answer your enquiry. You can find more information in our privacy policy at https://tonies.com/dataprotection.