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Frequently
asked questions
The Toniebox is already in another household
How do I activate a mobile hotspot?
Code word: Hedgehog
Code word: Turtle
What is your Return Policy?
When will I get a refund for my return?
A Creative-Tonie does not appear in your mytonies account
A Tonie does not appear in the mytonies account
All
help topics
New here?
I need help with my Toniebox set up
How do I set up my Toniebox?
Your start-up checklist
Magnets and the Toniebox
How do I clean the Toniebox?
New to tonies®: Top Questions for first time listners!
Where are tonies® products produced?
View all questions
General Information
Creative-Tonie Setup
How the Toniebox works
User Permission
View all questions
All things Toniebox
The Toniebox is already in another household
How to setup your Toniebox and Tonies before you wrap
The Toniebox won’t detect my Wi-Fi
Toniebox LED won’t light up blue
My Toniebox ID was not found
Why can't I set up the Toniebox with a computer that is connected to the internet via ethernet cable?
It is not possible to switch on the Toniebox
Tapping the Toniebox to skip forward and back isn't working
The Toniebox continuously flashes blue and doesn't play any content
How can I change the language of my Toniebox?
Restarting the Toniebox
Resetting the Toniebox to factory settings
How do I activate a mobile hotspot?
Can I connect my Toniebox to several different Wi-Fi networks?
Does the Toniebox work without Wi-Fi too?
How do I set up a Wi-Fi connection without the setup assistant?
What types of Wi-Fi networks can the Toniebox connect to?
Avoiding interference
Can I remote control my Toniebox via the mytonies app?
USB charging station
The Toniebox turns off when disconnected from the charging station
Code word: Hedgehog
Code word: Turtle
The Toniebox flashes red and reports an error
Uh-oh! The download has stopped too soon. Please check if I'm still connected to the internet.
Code word: Ant
Code word: Owl
View all questions
Our Online Shop
Which countries do you deliver to?
What is your Return Policy?
When will I get a refund for my return?
How do I start a return?
Reset password for my.tonies
Can I shop tax free?
Cancelling or changing orders
Gift wrapping / greeting card
What languages do you offer?
View all questions
mytonies
Less audio content
Why is no audio-library content displayed to me?
Delete your Tonies account (via mytonies)
Change your email address
The mytonies app keeps crashing - help!
Why does the mytonies app require access to my location in order to establish a wifi connection?
Why does the mytonies app ask for access to my photos?
The mytonies app for Android and iOS
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Creative-Tonies & Households
How do I remove a Toniebox from my Household?
How do I invite other members into my Household?
How do I transfer ownership of my Household?
How do I delete my Household?
A Creative-Tonie does not appear in your mytonies account
Adding a Creative-Tonie
Can I move content from Creative-Tonie to another?
Can I download content from a Creative-Tonie?
How do I add content onto my Creative-Tonie?
Supported audio formats
Where can I find free content for my Creative-Tonies?
What exactly is the live function?
Why can a Creative-Tonie hold a maximum of 90 minutes’ content?
How can I change the order of play for my recordings on the Creative-Tonie?
View all questions
The Tonies
A Tonie does not appear in the mytonies account
Are all Tonies compatible with Tonieboxes from other countries?
View all questions