Are you having difficulties with your Toniebox 1 or Toniebox 2 and our suggested solutions in our Help Centre have not helped you?
Please submit your concerns directly via the complaints portal of our partner Claimlane®.
Our complaints portal allows you to submit your complaint directly and easily, providing us with all the necessary information.
If you use another method to inform us of your complaint, you may be referred back to Claimlane® to re-enter your details there.
How does it work?
Please submit your complaint via this link: Claimlane®
Please also note that a complaint under warranty is only possible with a valid proof of purchase, so please have this ready when you submit your case.
During the process, we will ask you for all the information necessary to process your request.
This includes your desired delivery address, so please make sure you enter the delivery address you would like to use for a possible replacement delivery.
You also have the option of uploading images directly via our complaints portal.
Once you have submitted your case, your request will be forwarded to our support team for further review in order to find a solution.
If our support team is unable to resolve the issue remotely, we will initiate the replacement of your Toniebox 1 or 2 for you.
We will send you an email with a return label so that you can send the Toniebox back to us. (When returning the product, we only need the Toniebox itself; any accessories such as Creative Tonies or charging stations can be kept at home to be used with the new Toniebox).
Once the parcel has been returned and the return has been checked and reported by our logistics partner, we will send you a replacement order with a new Toniebox to the address specified in your request.
Please note that we can only process and consider warranty claims through our partner Claimlane®.
Please contact us via our complaint portal Claimlane