If your Toniebox 1 flashes red and speaks one of our Animal Code Words, this means there is an error.
Not to worry, we’ll sort this out! You can find an overview of all potential error messages by heading to our Help Center here: ERROR CODES
We chose the animal names very carefully to ensure that your little listener doesn’t have to remember a complicated combination of letters and numbers if there’s ever a problem with their Toniebox 1.
If you can't make any progress with resolving the errors or run into another issue, send us a message and make sure to include your Toniebox ID so that we can get to the bottom of it!