Welcome to the tonies® family! 🎉
We’re thrilled to have you join us and start building your collection. Here’s a quick guide to answer some of the most commonly asked questions by other Tonie-lovers:
(Click a topic to learn more...)
Toniebox 1 - Toniebox 1 is the audio player made for their hands, powered by their choices and designed to help them grow.
Toniebox 2 - Toniebox 2 is the next generation, the audio player designed for their hands, powered by their choices, and built to help them grow. Perfect for ages 1–12+, Toniebox 2 boosts independence and confidence as kids listen, play, and explore. Built to withstand years of bumps and tumbles, it gives them two ways to play. They can dive into favorite stories and songs with an ever-growing crew of Tonie characters.
Classic Tonies - Collectible audio characters packed with their favorite songs and stories, designed for hands-on fun.
Creative Tonie - Load up these audio characters with their favourite songs and stories. Choose from our content library or upload your own recordings.
Pocket Tonies - Feed their curiosity, whatever they’re interested in - with fascinating facts, mind-boggling stories, music and more.
Audiobook Tonies - Hours (and hours) of story time with these audiobook versions of kid’s favourite chapter books.
Night Light Tonies - Sleepy sounds, lullabies and bedtime tales with a warm night light glow, and space to record and play personalised goodnight messages.
My First Tonies - Toddler-friendly audio characters designed to introduce little ears and hands to first sounds, songs and words.
Yes! The songs and stories will start playing when you put a Tonie on top of the Toniebox. Once the Tonie is downloaded you will still need the character to play the content.
Nope! Once your Toniebox 1 has synced with your Wi-Fi, and you've uploaded your Tonies, you can take it offline to play content. You will only need to be online for updates and when you want to upload a new Tonie.
Absolutely! Both the Toniebox 1 and Toniebox 2 are designed for on-the-go fun.
The Toniebox 1 is designed for kids 3+
The Toniebox 2 approved for kids ages 1+
So we're a hit with Tonie fans of all ages!
Any time you make a change to your Toniebox 1 settings or update your Creative Tonie, simply pinch one ear of the Toniebox 1 for 3 seconds, and it will perform a freshness check to sync your updates. You'll know this was successful when you hear the tone!
Updating something for your Toniebox 2? You don't have to do anything, changes are synced automatically.
There's no off button! The Toniebox 1 will power down automatically after 10 minutes of inactivity.
Some Tonies have region-specific content, and others may be discontinued. Keep an eye on our website for the latest additions! Please note we do not ship internationally between our stores, so any international Tonies you wish to purchase would need to be sourced privately.
First you'll need to download it. Once a Tonie’s content has been downloaded to your Toniebox 1, it can play offline anywhere. You'll know a Tonie is fully downloaded when the LED turns from blue to green when placed on top for Toniebox 1
For Toniebox 2, the Dynamic Light Ring will flash Green and White and begin the Rainbow Light pattern once the download is complete.
Restart: When you're a little stuck or things seem a little off, we always recommend restarting the device first - Restarting the Toniebox 1 or Restarting the Toniebox 2
Factory Reset: Things are not right! There's no other option. We recommend this as a last resort before replacing your device. Please note that performing this reset will wipe your Toniebox account - Resetting your Toniebox 1 to factory settings or Resetting your Toniebox 2 to factory settings.