If giving it a good old telling off hasn’t worked (we assume you’ve tried), then here are some suggestions of where to go next:
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You might need to restart your Toniebox. Here’s a little guide to walk you through it.
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If that doesn’t fix it, try giving your Toniebox a full recharge. It takes about 4 hours to charge fully, so plug in a USB-C cable and find something else to do for a while.
- It’s time to call for backup. Drop a message to our Customer Happiness team and we’ll get back to you as quickly as we can.
We hope that's helped, if not reach out to us and we'll be more than happy to assist you further and get the listening adventures back on track: GET SUPPORT HERE.