Some Toniebox 2 customers have had trouble downloading Tonies recently. The issue has now been fixed, but you’ll need to update your Toniebox 2 to make sure everything runs smoothly.
Here’s how to do it:
- Switch on your Toniebox 2.
- Wait until it turns off again by itself.
- Switch it back on.
- Wait for it to connect to the internet (you can check the connection in the tonies® app).
- In the tonies® app, tap your Toniebox 2 to check its firmware version. It should now display v1.6 or later.
- That’s it! Your Toniebox 2 is updated and ready to play Tonies again.
If you run into any problems, or if your firmware doesn’t update to v1.6 or later please get in touch with our Customer Happiness team who’ll be glad to help.