It doesn’t happen often, but if the Toniebox 2 isn’t doing what it’s supposed to, restarting it is the best way to get it back on track. No worries, it's simple to do:
- Make sure the Toniebox 2 is not plugged in.
- Squeeze both ears until the Toniebox enters the sleep light with timer setting.
- Keep squeezing to restart. This can take up to 1 minute. We recommend using a timer to ensure you complete the full 60 seconds.
- Reconnect the Toniebox 2 charger.
- You’ll know it worked when you see the Welcome Lights show and the Welcome Music plays.
If problems occur during this process or if the Toniebox 2 is still giving you trouble, send us a message. Don't forget to include your Toniebox 2 ID and we will get to the bottom of it!