Need Help? We're Here for You!
You can contact the tonies® UK Customer Happiness Team through the following channels:
🎫 Submit a Support Ticket
If you need help with a tonies® product or service, you can submit a support ticket here.
Our team will review your request and get back to you by email as soon as possible. We have team coverage Monday-Sunday so you can be sure that someone will be getting back to you as soon as possible.
🤖 AI Assistant – Support Around the Clock
Our AI Assistant is available 24/7 to help answer your questions. Simply visit our tonies® Support Centre and click the chat bubble to get started.
The AI Assistant draws on all our tonies® knowledge resources to help with a wide range of topics.
Need more help? If the AI Assistant cannot answer your question or resolve your issue, you will be escalated to speak with a live Customer Happiness Team member during our live chat opening hours or if a team member isn't available, your request will be escalated for follow-up with our team via email.
💬 Live Chat – Speak to Our Team
Our live chat support is available Monday to Friday, 10:00 am–2:00 pm
If you contact us outside these hours, you'll be advised of our opening times, and your request will be forwarded to our team for follow-up by email as soon as possible.
📌 A Few Things to Keep in Mind
Contacting Us Through Multiple Channels
To help us resolve your query as quickly as possible, please avoid contacting us through multiple channels about the same issue. This can cause delays in handling your case.
If you haven't received a response within one week of submitting your request, please get back in touch with your support ticket number so we can look into this for you.
Social Media Support
Since March 2025, we no longer provide Customer Support through social media channels. If you contact us through these channels for assistance, you'll be directed to one of the Customer Happiness channels listed above.
Phone Support
Our UK Customer Happiness Team no longer offers inbound phone support. All enquiries are handled through our online support channels to help us manage and resolve your queries as efficiently as possible.
We're always happy to help make your listening adventures a little easier!
Your tonies® Customer Happiness Team