Thanks for stopping by our customer support section.
Frequently asked questions
- How do I set up my Toniebox?
- Refer A Friend Programme - Terms & Conditions
- How can I contact tonies?
- Recall of all tonies® Blocks products
- The Toniebox is already in another household
- How do I connect the Toniebox to a mobile hotspot?
- The Toniebox turns off when disconnected from the charging station
- Code word: Hedgehog
- Code word: Turtle
- Shipping & Delivery Information
- What is your Return Policy?
- When will I get the refund for my return?
- Can I Shop Tax Free?
- I don't get an email to confirm my Tonie-Account
- A Creative-Tonie does not appear in the Toniecloud account
- A Tonie does not appear in the mytonies account