Thanks for stopping by our customer support section.
Frequently asked questions
- How do I set up my Toniebox?
- New to tonies®: Top Questions for first time listners!
- Do you do price adjustments?
- How can I contact tonies® UK?
- Recall of all tonies® Blocks products
- The Toniebox is already in another household
- How do I connect the Toniebox to a mobile hotspot?
- My Toniebox only works on the charging station!
- Code word: Hedgehog
- Code word: Turtle
- Referral Programme Offer 2025 - Give £15 get £30!
- Shipping & Delivery Information
- What is your Return Policy?
- When will I get the refund for my return?
- Can I Shop Tax Free?
- Changing or Cancelling Orders
- I don't get an email to confirm my Tonie-Account
- A Creative-Tonie does not appear in the Toniecloud account
- A Tonie does not appear in the mytonies account