🐅 "Uh oh code word: Tiger. I don't recognise this Tonie. Please contact the tonies Customer Happiness team for more help."
Oh no, it looks like a tiger has snuck in!
These big cats usually appear when a Tonie or Tonieplay game needs a little longer to download.
Not to worry – to get things back on track, try this:
🕒 Please remove the Tonie or Tonieplay game from the top of the Toniebox 2 and wait 30 seconds. Then try again.
If the Tiger reappears, submit a support ticket and we’ll jump in to help right away!
Thanks for your patience – we’ll help tame this tiger together!