If your Toniebox 1 used the codeword ‘Squirrel’, then you must have tried to activate or play a Creative Tonie, right? Not to worry, we’ll get rid of this fluffy-tailed rodent in no time!
This just means that your Toniebox 1 is not currently connected to your Household. To add the Toniebox 1 into your Household, follow these steps:
- Login to your account at my.tonies.com and click to open the 'Tonieboxes' header.
- Your Toniebox 1should be displayed with the relevant color and the name you gave it. If it is not, click 'Add Toniebox 1'.
- Here, a screen will appear asking to either start a new setup process or add an already connected Toniebox 1 to your Household. You will want to make sure to choose the bottom option to just add the already connected Toniebox 1 into your Household.
- Type in the Toniebox 1 ID and click 'Add Now'
- Now, you will just need to sync the Toniebox 1 to make sure that it receives the news. To do this, turn on the Toniebox 1 and pinch one ear for about 3 seconds until the LED begins flashing blue. The Toniebox 1 will sync for a few seconds and when complete, the LED will turn solid green and an audio tone will play. Now the Toniebox 1 is successfully in your Household! You can place the Creative Tonie back on the Toniebox 1 and everything should work normally.
If you are still running into any issues, send us a message and make sure to include your Toniebox 1 ID.