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Frequently asked questions

How do I set up my Toniebox?
The Toniebox is already in another Household
I do not hear any sound from the Toniebox speaker
How do I activate a mobile hotspot?
The Toniebox turns off when disconnected from the charging station
Code word: Hedgehog
Code word: Turtle

All help topics

New here?

How do I set up my Toniebox?
Magnets and the Toniebox
How do I clean the Toniebox?
Where are tonies® products produced?
View all questions

Troubleshooting & Tips

The Toniebox is already in another Household
How do I set up my Toniebox?
Why can't I set up the Toniebox with a computer that is connected to the internet via ethernet cable?
Connection to the Toniebox Wi-Fi cannot be established
My Toniebox ID cannot be found.
The Toniebox doesn’t appear in the Wi-Fi menu
I do not hear any sound from the Toniebox speaker
How do I adjust the volume of the Toniebox?
The Toniebox LED keeps blinking blue and will not play any Tonies
Tapping the Toniebox to skip forward and back isn't working
How do I restart the Toniebox?
How do I turn off the Toniebox?
How do I activate a mobile hotspot?
How do I set up a Wi-Fi connection without the setup assistant?
What types of Wi-Fi networks can the Toniebox connect to?
Avoiding wireless interference
How do I put my Toniebox in Offline Mode?
How do I connect my Toniebox to a different Wi-Fi network?
Can I control the Toniebox remotely via the mytonies app?
What type of headphones are compatible with the Toniebox?
How do I adjust the brightness of the Toniebox LED?
The Toniebox turns off when disconnected from the charging station
What type of battery does the Toniebox use?
Can I charge the Toniebox using other power supply units?
How long does it take for the battery fully charge?
How long can I use the Toniebox with a full battery?
Code word: Hedgehog
Code word: Turtle
Oh no, that didn't work. I think your password is wrong.
The Toniebox flashes red and reports an error
Uh-oh! The download has stopped too soon. Please check if I'm still connected to the internet.
Code word: Ant
View all questions

mytonies

Missing permissions error when trying to record to a Creative-Tonie
View all questions

Creative-Tonies & Households

How do I remove a Toniebox from my Household?
How do I remove a Creative-Tonie from my Household?
How do I manage Household members permissions?
How do I invite other members into my Household?
How do I transfer ownership of my Household?
How do I delete my Household?
How do I add the pre-loaded content back onto my special Creative-Tonie?
How do I edit/delete content on my special Creative-Tonie?
How do I add new content onto my special Creative-Tonie?
How do I view the pre-loaded content on my special Creative-Tonie?
How do I manage the content on my special Creative-Tonie?
How do I share and export saved recordings from the mytonies app?
Why can a Creative-Tonie hold a maximum of 90 minutes of content?
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The Tonies

Using Tonies and Tonieboxes from other countries
How long are the stories on each Tonie?
View all questions

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