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Orders and Returns
Popular Articles
tonies® Support
Topics
Orders and Returns
Pre-Order Questions
4 articles
Can I pre-order on the tonies® online shop?
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I have questions about my pre-order?
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Which payment methods are available for pre-orders?
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Are partial deliveries possible?
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Returns and Refunds
5 articles
What is your return policy?
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Do you offer exchanges?
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How do I start a return?
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When will I get my refund?
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Why did I get a refund?
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Order and Invoice
5 articles
Can I change or cancel my order?
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Can I see my Order History?
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Where can I find my invoice?
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Can I include a gift message? Do you offer gift wrapping?
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Why was my order canceled?
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Shipping and Delivery
4 articles
Shipping & Delivery Information
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Do you ship internationally?
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There's something wrong with my order!
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What if my order is lost or stolen?
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General Information
4 articles
What is the tonies® Happiness Guarantee?
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How do your Back In Stock emails work?
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Do you offer ID.me discount?
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Why can't I buy a Play Set or a Starter Set on tonies.com like I can from the retail partners?
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All Other Articles
2 articles
Do you offer price adjustments?
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What bundle option is most suitable for my child?
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