Are you based in Switzerland and need help with a tonies® item?
In that case, the retailer is your direct contact for all complaints under the two-year guarantee.
If the item was purchased from our online shop or if your complaint to the retailer was unsuccessful, please contact our Swiss retail partner Toymania directly at sales@toymania.ch.
Please note: As we do not deliver directly to Switzerland via one of our tonies® online shops, our customer happiness team is unfortunately unable to deal with your complaint.