Why did I get a refund?

If you received a refund confirmation from tonies® EU, this generally means you have returned an item to us from your order. If you've not made a return, this could mean that we were unable to ship that part of your order. In this case check your email that you used to make the purchase as we will have reached out to you directly there. 

You will always be refunded the exact amount paid for the item and issued to the original form of payment.

If your order was refunded, you should receive an email detailing the reason.