Codeword: Groundhog

Whoa, the groundhog. This cute little critter represents a very rare error, but no need to worry. 

There are two possible scenarios where the groundhog can appear:

• If the groundhog appeared the first time you placed a new Tonie on your Toniebox, try the following:
  • Wait 15 minutes: Usually our helpers in the Tonies engine room are aware of this little critter and are scaring him off in the background.

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  • After 15 minutes: Bring the Toniebox within range of a Wi-Fi network it can connect to, turn it on and place the problematic Tonie back onto the box.

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  • If your Tonie still says the groundhog codeword, send us a message with your Toniebox ID and a picture of which Tonie is stirring up the groundhog. 
     

• If the groundhog appeared when setting up your Toniebox, this might have something to do with the Wi-Fi or router. To fix this, follow these steps:
  • Unplug your router (and if necessary, the attached modem) from the power supply. Keep the router unplugged for about 15 seconds before plugging it back in.

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  • Bring the Toniebox closer to the router and attempt to go through the setup process again. To do this, walk through the setup process using my.tonies.com/setup. For a full walkthrough of this process, take a look at our other article here: How do I set up my Toniebox?

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  • If the groundhog error appears again, send us a message and provide your Toniebox ID so we can get to the bottom of the issue!