If you are setting up your Toniebox 2 and the setup process indicates that it cannot establish a Bluetooth connection with your smartphone, remove the Toniebox 2 from your smartphone's list of paired Bluetooth devices.
In the tonies® app
You will usually receive an in-app prompt asking whether you want to "Remove paired accessory?". Simply select Remove and restart the setup process.
Through your device settings
If you are not prompted to remove the paired accessory, or you continue to experience issues, follow the steps below.
On the device with the tonies® app installed, open the device settings and navigate to Bluetooth settings, where you can manage paired devices. Remove your Toniebox 2 from the list, then restart the setup process.
Android
- Open Settings and select Connections.
- Select Bluetooth and find your Toniebox 2 under Paired devices.
- Tap the gear icon next to your Toniebox 2, then select Unpair. The exact wording may vary depending on your device.
iPhone
- Open Settings and select Bluetooth.
- Find your Toniebox 2 under My Devices.
- Tap the information icon (i) next to your Toniebox 2 and select Forget This Device.
Once you have removed your Toniebox 2 from your devices paired Bluetooth devices, restart the setup process in the tonies® app.