The one-time set up of your Toniebox is the first step towards many, many hours of fun! There are two ways to set up your Toniebox, using my.tonies.com/setup or the mytonies app. To complete set up, you will need a 2.4GHz WiFi connection, your Toniebox, and the Toniebox Charging Station. Let's get started!
Note: If you are setting up your Toniebox using the mytonies app on your smartphone, please ensure that the mytonies app is fully up-to-date for the smoothest experience. For steps on checking for app updates and verifying that you have the latest mytonies app edition, please follow the guides from Apple (iPhone/iOS devices) or Google (Android devices).
How to set up your Toniebox:
Using my.tonies.com/setup
- Navigate to my.tonies.com/setup on your device. If you have not logged in or created a free Tonie-Account yet, you will be greeted by the page shown below. Click on 'I want to begin'.
- Here you can sign up for your free Tonie-Account by entering in your information and clicking 'Sign Up Now'. If you have already created a Tonie-Account, click on 'Log In Now' and login using your credentials.
- Make sure you have access to a 2.4GHz WiFi connection, your Toniebox, and the Toniebox Charging Station. Also, make sure your computer is connected via WiFi and not plugged in directly through an ethernet cable. Once you are ready, click on 'I want to begin!'.
- Enter your Toniebox ID. This is the 8 digit ID that can be found on the bottom of your Toniebox. Make sure the Toniebox is not on the charger during this step or you will not be able to see the Toniebox ID. Once you have entered your Toniebox ID, click on 'Great, go ahead'.
- Here you can name your Toniebox. Once you have entered a name, click on 'Onwards!'
- If you have not already, place the Toniebox on the charger to turn it on. Then pinch both ears for about 5 seconds until you hear an audio chime and the LED begins to flash blue. Wait for about 20 seconds until you hear a second audio chime. Then click on 'Then get started!'.
- Now you will need to connect to your Toniebox. This is done by using a specific Toniebox WiFi network. Please note that this is different than your regular home WiFi network that we will connect to in a future step.
- To connect to the Toniebox WiFi network, bring up the Network list on your device. In most cases, you can do this by clicking on the WiFi icon on the bottom-right of your screen.
- Find the "Toniebox-####" network in the list of WiFi connections. The last 4 numbers of the connection name will be different for every Toniebox. Click on the Toniebox network name and then click 'Connect'.
- Once the connection with your Toniebox is established, open the webpage again and a new button will appear. Click 'Continue' to move forward.
- Now, you will connect to your home 2.4GHz WiFi network. If your WiFi network is not already selected, you can click the dropdown arrow to view all nearby available WiFi connections. Click the name of your WiFi network and then enter your WiFi password. Tip: Click 'Show password' to see your password and ensure that all capitalization and spelling is correct.
Once you have entered the correct password, click 'Connect Toniebox'.
- Please wait while the Toniebox establishes a connection with your WiFi.
- Continue to wait while your Toniebox continues through the connection process. This may take a minute or two. You may hear several audio chimes and the LED on the Toniebox will alternate between flashing blue and flashing green. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
- Once your Toniebox is finished connecting to your WiFi and downloading any necessary updates, you will hear a welcome message and see 'Congratulations' on your screen. The Toniebox LED should also now be solid green.
- Now your Toniebox is all setup and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox?
Using the mytonies app on an iPhone with iOS
- Download the mytonies app from the App Store (iPhone). Open the mytonies app and login or create your free Tonie-Account if you have not already done so. Once you are logged in, tap the icon in the bottom right hand corner titled 'Collection'.
- Tap the red plus (+) sign next to 'Toniebox'
- Tap 'Start Setup Process' at the bottom of the screen to start the setup process.
- Before proceeding, ensure your Toniebox is turned on and the LED is flashing green by placing it on top of the charging station that is plugged into a power source. Once done, tap 'Continue'.
- Now, while the Toniebox is on and plugged in, pinch and hold both ears for about 5 seconds until the LED flashes blue and you hear an audio tone. Once you hear the audio tone, tap 'Continue'.
- You will then be asked to select what LED is currently shown on top of the Toniebox. The LED should be blinking/pulsing blue at this stage. Simply tap the 'Blue LED' button when prompted.
- The setup wizard will now start the setup process, and after a few seconds, you will see a 'Discovering' window at the bottom of the screen. Please wait for the setup wizard to load and locate your Toniebox.
- Once your Toniebox has been located, you will see a 'Set Up Accessory' window at the bottom of the screen, and it will ask you to pair your Toniebox with the mytonies app and your smartphone. Once prompted, simply tap 'Set Up' at the bottom.
- After the Toniebox has completed pairing, you will see a 'Finish Setup in App' screen at the bottom. To finalize the setup process, tap on the 'Continue in App' button.
- Wait until the 'Loading Toniebox information' step is completed and has a green checkmark next to it, then tap on 'Continue'.
- Now you will see a list of available WiFi networks. Tap the name of your WiFi network to continue.
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Enter your WiFi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling are correct. Once you have entered the correct password, tap 'Continue'.
- Wait while the Toniebox establishes a connection with your WiFi and downloads any available updates. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
- Once your Toniebox is finished connecting to your WiFi and downloading any necessary updates, you will hear a welcome message from the Toniebox speaker and see a screen that says 'Congratulations! Your Toniebox is ready to play!'. The Toniebox LED should also now be solid green.
Note: You can tap the 'Personalize now (recommended)' button to adjust specific settings such as volume and the Toniebox name, however, these settings can be adjusted at any point in time.
- Now, your Toniebox is all setup and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox?
Using the mytonies app on an Android smartphone
- Download the mytonies app from the Google Play Store (Android). Open the mytonies app and login or create your free Tonie-Account if you have not already done so. Once you are logged in, tap the icon in the bottom right hand corner titled 'Collection'.
- Tap the red plus (+) sign next to 'Toniebox'
- Tap 'Start Setup Process' at the bottom of the screen to start the setup process.
- Enter your Toniebox ID. This is the 8 digit ID that can be found on the bottom of your Toniebox. Make sure the Toniebox is not on the charger or you will not be able to see the Toniebox ID. Once you have entered your Toniebox ID, tap 'Continue'.
- Before proceeding, ensure your Toniebox is turned on and the LED is flashing green by placing it on top of the charging station that is plugged into a power source. Once done, tap 'Continue'.
- Place the Toniebox on the charger to turn it on if you have not already done so. Then pinch both ears for about 5 seconds until you hear an audio chime and the LED begins to flash blue. Wait for about 20 seconds until you hear a second audio chime. Once you hear the second audio chime and the LED is slowly pulsing blue, tap 'Continue'.
Note: If you run into an error message, or see a red flashing LED at this stage, take a look at our support article here: The Toniebox flashes red and reports an error
- You will then be asked to select what LED is currently shown on top of the Toniebox. The LED should be slowly pulsing blue (in and out) at this stage. Simply tap the 'Blue Pulsing LED' button when prompted.
- Now the Toniebox will attempt to connect to your smartphone. When you see the box that says 'Connect to device?', tap the 'Connect' or 'Allow' button. This is an important step to complete the WiFi connection process.
Note: You may see a slightly different message depending on the version of Android you are using.
- Please wait for the Toniebox to fully connect to your smartphone. This may take a few seconds.
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Once the Toniebox connects to your smartphone, you will see a list of available WiFi networks. Tap the name of your WiFi network to continue.
- Enter your WiFi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling are correct. Once you have entered the correct password, tap 'Continue'.
- Wait while the Toniebox establishes a connection with your WiFi and downloads any available updates. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
- Once your Toniebox is finished connecting to your WiFi and downloading any necessary updates, you will hear a welcome message from the Toniebox speaker and see a screen that says 'Congratulations! Your Toniebox is ready to play!'. The Toniebox LED should also now be solid green.
Note: You can tap the 'Personalize now (recommended)' button to adjust specific settings such as volume and the Toniebox name, however, these settings can be adjusted at any point in time.
- Now your Toniebox is all setup and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox?
If you run into any issues during setup, send us a message including your Toniebox ID and we will be there to help!