At tonies® we care about the safety and security of our customers.
By staying vigilant and following these safety guidelines, you can help protect yourself from scams and ensure your personal information remains secure.
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Official Sources
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Official tonies® Website: Always use our official websites for accurate information and secure access.
Official websites include:
✅ https://us.tonies.com/ – Shopping
✅ https://my.tonies.com/ – Account Management
✅ https://support.tonies.com/ – Customer Happiness
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Authorized Retailers: Visit our official retailers page for trusted purchasing options.
🔗https://us.tonies.com/pages/retailers
When purchasing outside of these sources, we recommend exercising caution. While many third-party sellers are legitimate, some may offer counterfeit, damaged, or misrepresented products.
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Customer Happiness: If anything feels uncertain, reach out to our team through official support channels using our contact form.
- *tonies® will never ask for remote access during support interactions.
Unsolicited Communication
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Emails: Only open emails from trusted or recognized senders. Be cautious of messages requesting personal information, account details, or urgent action. Avoid clicking unknown links or downloading attachments.
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Phone Calls: If someone claims to be from tonies®, end the call, and contact us through our official support channels, contact form.
As of May 15th, 2024, we have phased out our dedicated phone support to streamline communication. Our previous support number, (877) 698-6643, is no longer available for incoming calls.
Wooden Blocks - Recall and Product Safety
The automated phone line at (877) 397-7898 remains active for Wooden Blocks recall support. For additional inquiries, please email productsafety.us@tonies.com.
- Text Messages: Be cautious of messages requesting account or payment details, or urging immediate action. Only trust messages from official tonies® channels.
Personal Information and Monitoring
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Toniebox ID: The 8-digit code on the bottom of your Toniebox does not expose your account details. It should only be shared with our Customer Happiness Team. Sharing it publicly or outside our team may lead to unauthorized replacement claims or disruptions to your experience.
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Personal Data: Never share sensitive information such as passwords, credit card numbers, or bank details. Use strong, unique passwords and update them regularly.
*tonies® will never ask for this information during support interactions.
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Spot Checking: Take a moment to verify information before acting. Messages with inconsistencies, spelling errors, or unclear details may be a scam.
- Account Monitoring: Regularly review your bank and credit card activity. Report any unfamiliar transactions to your provider and update your passwords.
Common Scam Tactics
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Too Good to Be True Offers: Be cautious of deals or promotions that seem unusually low or unrealistic compared to typical prices. These may be used to draw attention to fake websites, listings, or sellers.
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Urgency or Pressure: Scammers may create a sense of urgency to push quick decisions. Take a moment to pause and verify before taking action.
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Fake Details: Scammers may use fake websites, email addresses, social media profiles, or branding that appear to represent tonies®. Always check that you’re interacting with official tonies® channels or authorized retailers.
For added peace of mind, we recommend reaching out through our contact form if anything feels uncertain.
Report Suspicious Activity
- If something doesn’t feel right or you believe you’ve encountered a scam, contact our Customer Happiness Team immediately.
We also recommend reporting suspicious activity to your local spam or fraud authority.
Stay safe and secure!
Still have questions?
Our Customer Happiness team is here to help:
🔗https://support.tonies.com/hc/en-us/requests/new?