Are you running into some trouble when trying to connect to the Toniebox 1 Wi-Fi network? Not to worry, we can get to the bottom of it!
Here are some steps to try:
- If you do not see the Toniebox 1 Wi-Fi network appearing in the Wi-Fi menu on your device, check out our other support article here: The Toniebox 1 doesn't appear in the Wi-Fi menu
- If you see a message that says something similar to 'Connected without internet' or 'No internet available' when connecting to the Toniebox 1 Wi-Fi network, choose to 'Ignore' or 'Continue Anyway', as you will not need internet access for this step. You should then be able to continue through the rest of the process without issue.
- Make sure that another wireless device on your network is not causing interference.
- Turn the Wi-Fi capability on your smartphone or computer off and back on again.
- Try going through the connection process using a different device to see if you are able to successfully connect to the Toniebox 1 Wi-Fi network on that device.
If you continue to run into any trouble, send us a message including your Toniebox 1 ID and we will be there to help!