You've set up access to my.tonies.com , but the email to confirm your account just doesn't pop into your inbox? Then please hold on for a moment. It can take up to 15 minutes for the email to arrive.
If it's still not there after 15 minutes, we have two thoughts about what might have happened:
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Your email provider classified the email as junk mail.
or - You got so excited that you accidentally mistyped your email address when you entered it.
Don't worry; we will solve that situation together.
Find the right solution for your situation here
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Your email provider classified the email as junk mail.
You just have to catch our email from the spam folder of your email account.
But be aware: If you use a local email client such as Microsoft Outlook, Apple Mail or Mozilla Thunderbird to retrieve your emails and the email cannot be found in the corresponding spam folder, log in to your email account via a web browser and check the virtual folder for junk email.
If you can't find the email there either, maybe that's the reason:
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You got so excited that you accidentally mistyped your email address when you entered it.
Let's be honest: we can understand that very well. Nevertheless, the situation is a bit tricky, because for data protection reasons we cannot change any information in our system that you have entered yourself. However, there is, of course, a solution to this problem as well.- Please first set up a new Tonie-Account on my.tonies.com with your correct email address. It' s best to confirm your account directly after creating it. Be patient, it may take a few minutes after registration until you receive the email for the confirmation.
- Next, to remove your Toniebox from your Tonie-Account with the wrong email address and link it to your new, correct Tonie-Account, please follow these instructions step by step: My Toniebox-ID is already taken.
Please be sure to follow all the steps as described, so that you have a confirmed Tonie-Account that you can log in to at any time and provide creative tonies with new content whenever you want.
If you do not receive any emails from my.tonies.com despite our tips and cannot confirm your Tonie-Account, please contact our Customer Happiness team. Don't forget to include your Toniebox-ID and the email address you used to register.