Thank you so much for your pre-order! Here are the top pre-order questions answered just for you, give them a click:
The following promo codes can be applied to your pre-order:
- Welcome promo codes
Please note: Referral Codes will not work.
It’s technically possible, but we don’t recommend it.
Digital content and physical products need to be processed separately, so it’s best to order them on their own.
If you’re pre-ordering Toniebox 2 and add existing Tonies or other bits to your basket, your whole order will ship together once everything is ready to go.
You will! We’ll keep you updated every step of the way.
Yep! As soon as your order has left our warehouse and is winging its way to you, we’ll let you know so you can keep an eye out for it.
Surprise, for all our extra excited listeners who pre-order a Toniebox 2 on our official tonies® store (tonies.com) you will receive the following free gift...
- A Toniebox 2 Sleeve
You can check the status of your pre-order in ‘Order History’ in your tonies® account.
As soon as your order has been confirmed we’ll send you an email with more details about when you can expect it to arrive.
We’ll do everything we can to get all the orders out and into your homes on time. If, by any chance, your pre-order is delayed, we’ll get in touch to let you know and keep you updated on its status.
It will not be possible to cancel your pre-order once placed, orders you no longer wish to receive can either be refused on delivery or returned free of charge for a full refund.
You can – just make sure you get it back to us within 30 days. You can find more information on our 30 Day Happiness Guarantee on our website.
Still have questions? Reach out to our Customer Happiness team and we can support you further: Click here to contact us