We’re sorry to hear you’re having trouble with your Tonieplay game cards! Don’t worry - we’ll help you get back on track.
Sometimes a simple restart solves the issue:
- Make sure your Toniebox 2 is on and unplugged.
- Squeeze both ears until the Toniebox enters the sleep light with timer setting.
- Keep squeezing until it restarts (this can take 20-60 seconds).
- You’ll know it worked when you see the Welcome Lights show.
Once your Toniebox 2 has restarted, wait a minute before trying your Tonieplay game again.
If the issue continues, try a factory reset:
- Turn on your Toniebox 2 and wait for the light ring to turn green.
- Ensure it is not plugged in to power.
- Turn it upside down and press both ears for 5 seconds until you hear a sound signal.
- Turn it back upright - the light ring will glow white.
- Press and hold the small ear to start the reset.
- Follow the prompts until the Toniebox 2 confirms the reset is complete.
Still having trouble?
If none of these steps work, please let us know. We’ll make sure your little one is back to playing in no time!