How We Keep Your Info Safe
When you chat with our AI support assistant, we want to make sure you know exactly how we use your information to help with your magical tonies® journey.
What We Collect
- Your messages during our chat
- Basic details (name and email) if you share them
- Which page you're on so we can give better help
- Technical bits (browser info, general location)
How We Use It
- Give you the best support for your Tonies and Toniebox
- Improve our AI chat by learning from common questions to provide better responses using anonymized data
- Create help tickets when you need our human team
- Spot common questions to improve our help center
- Important note: We do not use your chat data for automated decision-making that has legal or similarly significant effects. Our AI is used solely to provide support suggestions.
- Training transparency: Your chat is not used to train external AI systems. We may use anonymized data internally to improve how our chatbot works.
Who We Share With
- Our support team might review tickets to help you better
- We never sell your info – that's a promise
- Trusted partners like Zendesk help us run the chat safely
Your Rights
- See your data – just ask and we'll show you
- Delete your chats – we can wipe the slate clean
- Fix mistakes – spotted something wrong? We'll correct it
- Stop anytime – you're in control
AI Transparency
This chat is powered by an automated AI system. This is not a human agent, but rather an AI assistant designed to help with your tonies®-related questions. Our human support team may review chat messages to improve the service or follow up on your requests when needed.
Data Retention
We retain your chat data for 30 days to support you and improve our services. After this period, your data is automatically deleted from our systems.
Age Requirements
This chat is designed for use by adults. If you're under 13, please have a parent or guardian assist you with any questions.
Keeping Things Secure
We use top-notch security to protect your information and work with trusted providers who meet our high standards.
Questions?
Got questions about this? Drop us a line at privacy@tonies.com or visit our support center.
Updates
We might update this from time to time. Keep chatting with us and you're cool with any changes.
Last updated: 7/29/2025 - This applies to our AI chat only.