Going to Grandma and Grandpa's house for the weekend? Not to worry, connecting to a new Wi-Fi network is simple!
If you would like to connect your Toniebox 1 to a new 2.4GHz Wi-Fi network, you can use our connection assistant at my.tonies.com/wifi or the tonies app. It's important to know that you can connect your Toniebox to up to six different Wi-Fi networks. If you move between places where you have previously connected to Wi-Fi, your Toniebox will automatically switch to that Wi-Fi when it is in range.
Note: If you are connecting your Toniebox 1 using the tonies app on your smartphone, please ensure that the app is fully up-to-date for the smoothest experience. For steps on checking for app updates and verifying that you have the latest mytonies app edition, please follow the guides from Apple (iPhone/iOS devices) or Google (Android devices).
How to connect your Toniebox 1 to a different Wi-Fi network:
Using the mytonies app on an iPhone with iOS
- Open the tonies app and tap the icon in the bottom right hand corner titled 'Collection'.
- Tap on the 'Toniebox' header
- Tap on the image of the Toniebox you would like to connect.
- Tap on the WiFi icon on the right-hand side of the screen to start the connection process.
- Before proceeding, ensure your Toniebox is turned on and the LED is flashing green by placing it on top of the charging station that is plugged into a power source. Once done, tap 'Continue'.
- Now, while the Toniebox is on and plugged in, squeeze and hold both ears for about 5 seconds until the LED flashes blue and you hear an audio tone. Once you hear the audio tone, tap 'Continue'.
- You will then be asked to select what LED is currently shown on top of the Toniebox. The LED should be blinking/pulsing blue at this stage. Simply tap the 'Blue LED' button when prompted.
- The connection wizard will now start the connection process, and after a few seconds, you will see a 'Discovering' window at the bottom of the screen. Please wait for the connection wizard to load and locate your Toniebox.
- Once your Toniebox has been located, you will see a 'Set Up Accessory' window at the bottom of the screen, and it will ask you to pair your Toniebox with the mytonies app and your smartphone. Once prompted, simply tap 'Set Up' at the bottom.
- After the Toniebox has completed pairing, you will see a 'Finish Setup in App' screen at the bottom. To finalize the Wi-Fi Connection process, tap on the 'Continue in App' button.
- Wait until the 'Loading Toniebox information' step is completed and has a green checkmark next to it, then tap on 'Continue'.
- Now you will see a list of available Wi-Fi networks. Tap the name of your new Wi-Fi network to continue.
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Enter your Wi-Fi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling are correct. Once you have entered the correct password, tap 'Continue'.
- Wait while the Toniebox establishes a connection with your new Wi-Fi and downloads any available updates. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
- Once your Toniebox is finished connecting to the Wi-Fi network, you will see a message on your screen letting you know that the Toniebox has been successfully set up with the new Wi-Fi network! You will also hear a 'ta-da' audio tone from the Toniebox speaker, and the Toniebox LED should also now be solid green.
- Now, your Toniebox 1 is connected to your new Wi-Fi and ready for Tonies! Put a Tonie on the Toniebox 1 and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a Wi-Fi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox 1?
Using the tonies app on an Android smartphone
- Open the tonies app and tap the icon in the bottom right hand corner titled 'Collection'.
- Tap on the 'Toniebox' header
- Tap on the image of the Toniebox you would like to connect.
- Tap on the WiFi icon on the right-hand side of the screen to start the connection process.
- Before proceeding, ensure your Toniebox is turned on and the LED is flashing green by placing it on top of the charging station that is plugged into a power source. Once done, tap 'Continue'.
- Place the Toniebox on the charger to turn it on if you have not already done so. Then pinch both ears for about 5 seconds until you hear an audio chime and the LED begins to flash blue. Wait for about 20 seconds until you hear a second audio chime. Once you hear the second audio chime and the LED is slowly pulsing blue, tap 'Continue'.
Note: If you run into an error message, or see a red flashing LED at this stage, take a look at our support article here: The Toniebox flashes red and reports an error
- You will then be asked to select what LED is currently shown on top of the Toniebox. The LED should be slowly pulsing blue (in and out) at this stage. Simply tap the 'Blue Pulsing LED' button when prompted.
- Now the Toniebox will attempt to connect to your smartphone. When you see the box that says 'Connect to device?', tap the 'Connect' or 'Allow' button. This is an important step to complete the Wi-Fi connection process.
Note: You may see a slightly different message depending on the version of Android you are using.
- Please wait for the Toniebox to fully connect to your smartphone. This may take a few seconds.
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Now you will see a list of available Wi-Fi networks. Tap the name of your new Wi-Fi network to continue.
- Enter your Wi-Fi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling are correct. Once you have entered the correct password, tap 'Continue'.
- Wait while the Toniebox establishes a connection with your Wi-Fi and downloads any available updates. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
- Once your Toniebox is finished connecting to the Wi-Fi network, you will see a message on your screen letting you know that the Toniebox has been successfully set up with the new Wi-Fi network! You will also hear a 'ta-da' audio tone from the Toniebox speaker, and the Toniebox LED should also now be solid green.
- Now, your Toniebox is connected to your new Wi-Fi and ready for Tonies! Put a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a Wi-Fi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox 1?
Using my.tonies.com/wifi
- Navigate to my.tonies.com/wifi on your smartphone or computer.
- Enter your Toniebox ID. This is the 8 digit ID that can be found on the bottom of your Toniebox. Make sure the Toniebox is not on the charger or you will not be able to see the Toniebox ID. Once you have entered your Toniebox ID, click on 'Great, go ahead'.
- Turn on the Toniebox and squeeze both ears for about 5 seconds until you hear an audio chime and the LED begins to flash blue. Wait for about 20 seconds until you hear a second audio chime. Then click on 'Then get started!'.
- Now you will need to connect to your Toniebox. This is done by using a specific Toniebox Wi-Fi network. Please note that this is different than your regular home Wi-Fi network that we will connect to in a future step.
- To connect to the Toniebox Wi-Fi network, bring up the Network list on your device. In most cases, you can do this by clicking on the Wi-Fi icon on the bottom-right of your screen.
- Find the "Toniebox-####" network in the list of Wi-Fi connections. The last 4 numbers of the connection name will be different for every Toniebox. Click on the Toniebox network name and then click 'Connect'.
- Once the connection with your Toniebox is established, open the webpage again and a new button will appear. Click 'Continue' to move forward.
- Now you will connect to the new 2.4GHz Wi-Fi connection. If the Wi-Fi network is not already selected, you can click the dropdown arrow to view all nearby available Wi-Fi connections. Click the name of the Wi-Fi network and then enter the Wi-Fi password. Once you have entered the correct password, click 'Connect Toniebox'.
- Please wait while the Toniebox establishes a connection with the Wi-Fi.
- Once the connection is successfully established, you will see a message on screen informing you that the connection with the new Wi-Fi was successful! You will also hear a 'ta-da' audio tone from the Toniebox speaker, and the Toniebox LED should also now be solid green.
- Now, your Toniebox is connected to your new Wi-Fi and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox 1?
If you run into any trouble getting connected to a new Wi-Fi, send us a message including your Toniebox ID and we will take a look!