Whoa. A Turtle! One thing’s for sure: The code word ‘turtle’ indicates that the Toniebox 1 cannot find your known Wi-Fi network, when you put on a new Tonie, for instance.
One of the following may be the reason for this error message:
- You are currently travelling and the Toniebox 1 wants to connect to a Wi-Fi network.
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You were given the Toniebox 1 and it doesn’t know your Wi-Fi network yet as it was originally installed in another place and/or on another network.
or - Your Wi-Fi configuration has changed since the Toniebox 1 was installed. Have you perhaps:
- got a new router?
- changed your service provider?
- changed the name of your Wi-Fi network, i.e. the SSID?
- changed the Wi-Fi password?
- changed the security settings on your router?
- turned off the 2.4 GHz frequency range on your router or switched to 5 GHz?
- started up or turned off a repeater?
Find the right solution for your situation here
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If you hear the code word ‘turtle’ while you are travelling, the Toniebox 1 would like to connect to the Toniecloud to download the content of the Tonie you have put on.
If you have access to an open Wi-Fi network, you can just connect the Toniebox 1 to this network using our setup assistant.
The Toniebox 1 can connect to a mobile hotspot provided by a smartphone, for instance, without a hitch. You can find out exactly how this works here in our help centre article: How do I connect the Toniebox 1 to a mobile hotspot?
Please note that the Toniebox 1 cannot connect to hotspots with an upstream login page, i.e. what is known as a ‘captive portal’ (link to Wikipedia).
If you still can't get any further, please get in touch with our support, ideally stating your Toniebox 1 ID directly.
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You were given the Toniebox 1 and it doesn’t know your Wi-Fi network yet as it was originally installed in another place and/or on another network.
No problem: The Toniebox 1 can remember up to 7 different networks. Just connect it to another Wi-Fi network using our setup assistant. Just remember that the Toniebox 1 cannot connect to hotspots with an upstream login page, i.e. what is known as a ‘captive portal’ (link to Wikipedia).
The Toniebox 1 can connect to a mobile hotspot provided by a smartphone. Find out how this works here in our help centre article: How do I connect the Toniebox 1 to a mobile hotspot?
If you still can't get any further, please get in touch with our support, giving them your Toniebox 1 ID directly.
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Your Wi-Fi configuration has changed since the Toniebox 1 was installed. Have you perhaps …
… got a new router?
… changed service provider?
… changed the Wi-Fi password?
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If you hear the code word ‘turtle’ while you are travelling, the Toniebox 1 would like to connect to the Toniecloud to download the content of the Tonie you have put on.
Please set up the new Wi-Fi network with our setup assistant.
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Changed the security settings on your router?
Please check whether advanced settings preventing connection with the network (e.g. MAC address filter, firewall, guest network configuration) are active in your router. -
Turned off the 2.4 GHz frequency range on your router or switched to 5 GHz?
Please activate the 2.4 GHz frequency range. Networks transmitting on 5 GHz are invisible to the Toniebox 1. -
Started up or turned off a repeater?
Please check first of all that the Toniebox 1 is close enough to the Wi-Fi signal.
Your repeater may create an additional network with its own login details. Then simply set up the relevant Wi-Fi with the Help of our setup assistant.
If you have a repeater with its own login details for the Wi-Fi, you may need to set up your main device's Wi-Fi. Our setup assistant can also help you with this.