Have you just set up your Toniebox and now it is turning off immediately when removed from the charging station? Not to worry, in this case, it may just be that the Toniebox has not had enough time to sufficiently charge its battery. Occasionally, with the very first charge, the Toniebox may need to remain on the charger, unused, for the full recharge time (at least 3 hours) or a bit longer (up to 5 hours), before it is ready to go.
Please also note that when the Toniebox is placed on the charger, you should hear an audio tone, indicating that is has detected the charger and has begun charging.
*Note: The solid green LED on the Toniebox only indicates that the Toniebox is turned on and ready to play Tonies, but does not necessarily indicate a completely full battery.
Self-Service Exchange
If you continue to run into trouble after going through the step above, the best next step would be to exchange your Toniebox for a new Toniebox. Click here to be redirected to our exchange website and confirm eligibility.
If you are still running into any trouble or have any additional questions, send us a message and make sure to include your Toniebox ID. We will be there to help!