Below you can find a few of the most common tonies® Pre-Order questions!
Purple Dot is a leading technology provider to help make pre-order experiences smooth and trusted. They ensure you are always up to date about your pre-order and offer a self-serve portal for actions like changing your shipping address or amending your order. Purple Dot also guarantees your pre-order will ship—or your money back—keeping your funds safe until we’re ready to ship.
When you place a normal order, payment is processed immediately, and your item is shipped as soon as it’s available. With a pre-order, payment is charged at the time of placing the order. This allows you to reserve your item in advance before it becomes available, ensuring you receive it as soon as it’s released.
You will need to provide your email, shipping address and card details, as you would during a normal checkout process. All communications will be sent to your email address, including your unique pre-order reference number, any updates to shipping dates, and details to access our self-serve portal to check or amend your pre-order anytime before it ships.
You can use select discount codes on pre-orders. Discount codes must be entered at the time of purchase, as we are unable to apply them retroactively once your pre-order is placed. Some discounts are not eligible for use on pre-orders, including sitewide discounts. Only 1 discount code can be used per pre-order.
Yes, your pre-order can include multiple items. Items may ship separately. For more information, see Shipping and Delivery FAQs here.
No, pre-order items must be purchased separately from in-stock items.
Yes, you can absolutely gift a pre-order! When placing the pre-order, simply enter the recipient’s shipping address at checkout. This way, your gift will be sent directly to them once it ships.
Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.
You may also use a tonies® Digital Gift Card as a supplementary payment method. Store credit may not be used on pre-orders at this time.
At this time, you are not able to use a payment method saved in Shop Pay/Apple Pay to purchase the pre-order.
Pre-ordering guarantees your spot to receive the product. You will receive the exact items you ordered as advertised. If there are any changes or updates, we will communicate them promptly to keep you informed.
Please contact our Customer Happiness team here for help with any pre-order issues.
Pre-orders under AUD $70 are subject to our standard shipping rate, while those of AUD $70 or more qualify for free shipping. A 10% GST is already included in the product price, so no additional tax will be added at checkout.
At this time, we are unable to ship pre-orders outside of Australia at this time. Pre-orders may still be available in your country—please visit your local tonies® website to see what’s offered..
Pre-order shipping dates are shown on product pages. The estimated shipping dates of the latest expected item in your pre-order are provided in checkout, in your pre-order confirmation email, and can be viewed anytime in the self-service portal. If shipping is delayed for any reason, you will be notified via email.
If your pre-order contains items with multiple shipping dates, each item in your pre-order will ship as it becomes available.
Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check the estimated shipping date via the self-service portal anytime.
Yes, pre-orders can be cancelled free of charge before they are shipped. To cancel, visit our self-service portal and click ‘cancel’ or submit a support request.
You can view up-to-date information on your order by logging into our self-serve portal.
Yes! Log in to your pre-order self-service portal here to update your shipping address.
Yes! Please submit a support request with your updated email address, and a Customer Happiness team member will get this updated for you. You will then receive an updated pre-order confirmation email.
Pre-orders can be cancelled free of charge before they are shipped. To cancel, visit our self-service portal and click ‘cancel’ or submit a support request.
Payment information is processed securely by Stripe. No card details are transferred to or held by tonies® or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.
You are charged for your pre-order when you place the order
Yes, pre-orders can be returned and are subject to our regular return policies. Please submit a support request to begin a return.
Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.
To offer you Purple Dot pre-orders, we pass Purple Dot certain aspects of your personal information, such as contact and order details. You can find general information about Purple Dot here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Purple Dot's privacy policy.