Frequently asked questions

Submit a request

Please choose your country.

Your email address

Your first name

How can we help you?

Let us know what your question is about...

Order Number

What are you reaching out about?

What tonies®️ products are you asking about?

What are you reaching out about?

Which Tonie are you reaching out about?

Please enter the name of the specific Tonie you are reaching out about.

What type of physical damage has the Tonie experienced?

Which country did you originally purchase the affected Tonie from?

Are you experiencing trouble with the Toniebox set up process?

Are you reaching out regarding trouble with your Toniebox battery?

When did you originally set up your Toniebox?

Are you receiving a specific error message?

What are you reaching out about?

Where did you purchase the affected item?

Which retailer did you purchase the affected item from?

Toniebox ID

Your Toniebox ID is the 8 digit ID you can find on the bottom of your Toniebox. Please make sure that you enter the Toniebox ID exactly as it appears on the sticker in capital letters and with hyphens (ex: XXX-XX-XXX)

Subject

Description

Please provide as much detail as you can.

Attachments

Add file or drop files here

Data protection notice: We use your data to answer your inquiry. You can find more information in our privacy policy at https://tonies.com/dataprotection.

Contact

Frequently asked questions

Submit a request