Oh no! There's actually a couple of different reasons why you might be running into some trouble when trying to log in. Let's go through the possible reasons why and what we can do to fix it.
- The password was entered incorrectly
- The first thing to check is to make sure you have indeed entered your account password correctly. Remember, these passwords are case-sensitive. You can also attempt to reset your password by clicking 'Forgot password' on the login page.
- The first thing to check is to make sure you have indeed entered your account password correctly. Remember, these passwords are case-sensitive. You can also attempt to reset your password by clicking 'Forgot password' on the login page.
- You are attempting to login to a different tonies website
- It's important to note that our retail website, us.tonies.com, uses a separate login and account than my.tonies.com and the mytonies app use. You may use the same email address for both, but you will need to create an account on each site. If you would like to manage your Toniebox and Tonies, make sure that you are attempting to login to my.tonies.com. If you would like to purchase new Tonies, accessories, etc., make sure you are attempting to login to us.tonies.com.
If you are still having trouble logging in, send us a message including the email address associated with your Tonie-Account and we will take a look at what might be going on.