Starting a return is easy and can be done entirely online using our Return Portal. You'll just need your order number and your zip code handy.
Returning a Toniebox? Make sure to follow through the processes listed in the articles below to reset the Toniebox to factory settings and choose to either delete your Household or just remove the Toniebox from your Household before initiating your return:
- How do I reset the Toniebox to factory settings?
- How do I delete my Household?
- How do I remove a Toniebox from my Household?
To start a return, follow these steps:
- Navigate to tonies.happyreturns.com
- Enter your Order Number and your zip code. You can find your order number in your confirmation email or in your tonies.com account order history. Once you have entered the information, click 'Start Your Return'.
- Select which item(s) from your order you wish to return.
- Choose the return reason that best matches.
- Once you've selected all items to return, click 'Continue' at the bottom of the page.
- Select 'Box and ship items using a pre-paid label', then click 'Continue'.
- Review your return request and then click 'Submit your return'.
- Success! You will receive a confirmation screen and prompt to download your return shipping label.
- Print your shipping label, attach it to the box and drop it off at your local FedEx location. Be sure to save your package receipt so you can track the status of your return!
Note: Our fulfilment center is unable to process returns that are initiated outside of our Return Portal. We cannot guarantee returns will be processed when shipped using alternative methods. We reserve the right to return to sender any packages that are not completed in our return portal.