Uh-oh! There's actually a few different reasons why you might have received this error when setting up your Toniebox or trying to connect to a new Wi-Fi. Let's go through the possible reasons about why this might have happened and what we can do to fix it.

1. The Wi-Fi password was entered incorrectly
   
   • The first thing to check is to make sure you have indeed entered your Wi-Fi password correctly. To help confirm this, select "show password" to display the password you have entered. Remember, these passwords are case-sensitive. If you have ensured you are entering the correct Wi-Fi password and still receive the error, let's move on to the second possibility.
     
     
2. You are attempting to connect to a 5GHz Wi-Fi connection
   • It's important to remember that the Toniebox can only connect to 2.4GHz Wi-Fi networks and is unable to connect to 5GHz Wi-Fi networks. This is the most common reason why you might receive the incorrect password message even when entering the correct password. Typically, if your router is producing both a 2.4GHz connection and a 5GHz connection, you will see two different available WiFi connections (For example, "TP-Link 2.4G" and "TP-Link 5G"). If you only see one connection name, you might have to take a look at your router's settings to make both connections visible. To view a full list of compatible networks the Toniebox can connect to take a look at our support article here: What types of Wi-Fi networks can the Toniebox connect to?

If you are still having trouble getting connected, send us a message including your Toniebox ID and we will take a look at what might be going on.