Once you initiate a return, your package can take up to one week to arrive back to our warehouse facility. This is from the time of label creation to delivery. You can track your return's journey by using the tracking number provided when you started your return.
Our team processes refunds within 14 business days of your return arriving to our warehouse facility. Each return is carefully inspected then processed*. Once your return is processed, you will receive a confirmation email that a refund is on the way. You are refunded to your original form of payment. Refunds can take anywhere between 1 to 5 business days to post to your account, depending on your banking institution.
*Note: You are only refunded for the items that are received.