To outline the process for handling refunds on orders paid through Shop Pay Installments for customers of us.tonies.com.
How do I request a refund if I paid with Shop Pay Installments?
To request a refund, please contact our Customer Happiness team here: Contact Us.
Our team will inform you whether a return is possible based on our return policy and let you know the refund amount.
Do I need to stop making payments while I wait for my refund?
No, you must continue to make any installment payments that are due while your refund is being processed. Payments will only stop once the refund is fully processed and your balance is updated.
How long does it take to receive my refund after it’s processed?
Once your refund is processed by Tonies.com, it should appear on your original payment method within 3 to 10 business days. Your installment balance and payment schedule will also be automatically updated.
How is my refund applied?
Your refund will first be applied to any outstanding installment balance for the order. If there’s any remaining amount, it will be returned to your original payment method.
Will I be notified when my refund is processed?
Yes! After your refund is processed, you will receive an email from Affirm explaining how the refund was allocated between your remaining installment balance and your original payment method.
What should I do if I have issues with my refund or payment method?
If there are any issues with your refund or if it’s delayed, please reach out to Tonies.com customer service for assistance. We’ll help resolve any issues as quickly as possible.
Is there anything else I should know about refunds and Shop Pay Installments?
It's important to continue making payments until your refund is fully processed. If you need help understanding your refund or have questions about the process, don't hesitate to contact our customer service team.