At tonies® we care about the safety and security of our customers.
By staying vigilant and following these safety guidelines, you can help protect yourself from scams and ensure your personal information remains secure.
Official Sources
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Official Website: Always visit our official websites for accurate information and secure access.
The URLs should begin with one of the following to ensure they are legitimate:
✅ https://us.tonies.com/ – Shopping Website
✅ https://my.tonies.com/ – Account management Website
✅ https://support.tonies.com/ – Customer Happiness Support
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Customer Happiness: If you have any doubts about a communication or transaction, contact our Customer Happiness Team directly through official support channels. Use our official contact form.
*tonies® will never ask for remote access during support interactions.
Unsolicited Communication
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Emails: Only open emails from trusted senders. Be cautious of emails that ask for personal information, account credentials, or immediate action. Do not click on suspicious links or download attachments from unknown sources.
Official emails from tonies® USA are sent from hello@tonies.com and noreply@tonies.com.
Subscription-related emails come from support@awtomic.com, while Self-Service Portal emails are sent from no-reply@claimlane.com.
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Phone Calls: If you receive a phone call from someone claiming to be from tonies® hang up, and contact us through our official support channels. Please use our official contact form.
Important Update:
To streamline our communication, we have phased out our dedicated phone support after May 15th, 2024. Our support number, (877) 698-6643, is no longer be available for incoming calls.Rest assured, our team is still here to help and can be reached through our Contact Form here: Send us a message. We sincerely appreciate your feedback and support as we continue to improve the way we assist you.
Wooden Blocks - Recall and Product SafetyPlease note that our automated phone line at (877) 397-7898 for Wooden Blocks will remain unaffected. For any inquiries regarding the Wooden Block recall, please email us at productsafety.us@tonies.com.
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Text Messages: Be wary of text messages asking for account details, payment information, or urgent actions. Only trust messages sent from official tonies® communication channels.
*All official texts from tonies® will come from 90953 number.
Personal Information and Monitoring
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Toniebox ID: While the 8-digit code located on the bottom of your Toniebox—does not directly expose your account details, it should only be shared with our Customer Happiness Team.
Sharing your ID publicly or with anyone outside of our dedicated CH team could lead to potential issues such as someone else claiming your Toniebox, attempting to request a replacement without your permission, and disrupting your user experience.
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Personal Data: Never share sensitive personal information, including your password, credit card numbers, or bank account details. Always use strong, unique passwords for your accounts and change them regularly.
*tonies® will never ask for your password, credit card, or bank details during support interactions.
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Spot Checking – Always take time to verify any information before acting. If the information seems inconsistent, includes spelling errors, or doesn’t make sense, it could be a scam.
- Account Monitoring: Regularly check your bank and credit card statements for any unauthorized transactions. If you notice any suspicious activity, report it to your bank or credit provider immediately and change your passwords.
Common Scam Tactics
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Too Good to Be True Offers: Be wary of offers or promotions that seem too good to be true. Scammers often create fake discounts or prizes to lure victims.
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Urgency or Pressure: Scammers often create a false sense of urgency to pressure you into making quick decisions. Always take time to verify before acting.
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Fake Social Media Accounts: Be cautious of accounts claiming to represent our company on social media. While a verified badge can sometimes help identify official profiles, it's not always a guarantee of authenticity.
Always ensure you're engaging with us directly through our contact form for inquiries. If you have any doubts, please reach out to us directly.
Official Social Accounts:
Instagram | tonies.us
Facebook | tonies.us
Youtube | toniesUS
TikTok | @tonies.us
Report Suspicious Activity
- If you suspect you’ve been targeted by a scam or have encountered fraudulent communication, please contact our Customer Happiness Team immediately.
- Report any suspicious activity to Consumer Protection Agency.
Stay safe and secure!
If you have any questions or concerns, please send a message to our Customer Happiness Team for assistance!