The following audio formats are suitable for the Creative-Tonies:
If problems occur with one of the above stated formats, send us a message with your Toniebox ID and help will be on the way! Please also upload a sample file (max. 20 MB) if possible to help us handle your specific issue effectively.
*Chapter markers cannot be processed.
**Please note for audiobooks purchased via the iTunes store: Although these are saved in M4B format, they have digital copy protection. The Toniecloud cannot process this copy protection, which unfortunately means that M4B files from iTunes cannot be uploaded. M4B files without this copy protection can be processed, only without the chapter markers.
Streaming services such as Spotify, Apple Music, Amazon Music Unlimited, Prime Music, Audible, Deezer and Google Play Music are also not supported. These providers store content in an encrypted format that cannot be processed by the Toniecloud.