It is important to follow the setup instructions below to ensure that the Toniebox can be successfully transferred to the recipient and will not be tied to any existing tonies® accounts. It is also important to note that we will not be using the mytonies app or my.tonies.com/setup for this process. 

To do this, follow these steps: 

1. Ensure the Toniebox is in factory settings by placing the Toniebox on the charging station while connected to the power supply and turn them both upside down together so the ears are pointing downwards.
   
   
2. While the ears are facing the floor and the charger is connected, pinch both ears simultaneously for about 10 seconds until you hear an audio signal and the Toniebox shuts down.
   
   
3. After the Toniebox has fully shut down, flip the Toniebox upright, remove the Toniebox from the charging station for a moment, and place it back on. The Toniebox is now in factory default condition. It will greet you with "Hello there, don’t be scared..." message coming from the speaker accompanied by a flashing green light.
   
   
4. Next, pinch both ears for about 5 seconds until the LED turns blue and you hear an audio tone. 
   
   
5. Wait about 20 seconds until the second audio tone.
   
   
6. Go into the WiFi settings on your phone or computer and connect to the Toniebox WiFi named 'Toniebox-####'. 
   
   
   
   
   
7. Wait a few seconds until the connection is fully established. You might receive a message saying 'This connection does not have access to the internet', choose to 'ignore' or 'continue anyway', as we will not need internet access for this step.
   
   
   
   
   
8. Open a web browser on your device and type in 192.168.1.1 in the address bar and then hit enter or choose to go. 
   
   
   
   
   
9. This will take you to a Toniebox setup page asking to select the language of the Toniebox. Choose your desired language, and then click the 'OK' button. 
   
   
   
   
   

10. Now, you will need to connect the Toniebox to your WiFi (or mobile hotspot). Once you have selected the WiFi network from the drop-down list and entered the WiFi password, click the 'CONNECT TONIEBOX' button at the bottom of the page. 
    
    

    
    
    
    

11. If setup is successful, the LED on the Toniebox will turn solid green and a greeting message will play. You can then place a Tonie on the Toniebox to make sure everything is working normally.
    
    
12. Now your Toniebox is all setup and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox?
    
    

    Note: Uh oh! Is the Toniebox giving you any trouble when connecting your home WiFi network? Not to worry, if we are unable to get connected to the home WiFi, we can get set up with a mobile hotspot instead! To see our step-by-step guide on setting up a mobile hotspot, please see our article here: How do I activate a mobile hotspot? then try these steps again! 

    
    

Have you already set up the Toniebox in your own Household? Not to worry, we will simply need to remove the Toniebox from your Household before gifting it to the recipient.

To do this, follow these steps: 

1. Go to my.tonies.com and login to your Tonie-Account. 
   
   
2. Once logged in, scroll down to the section titled ‘Your Tonieboxes’ and click on the red ‘SEE ALL TONIEBOXES’ button.
   
   
   
   
   
3. Select the edit button in the top right-hand corner of the Toniebox you would like to remove.
   
   
   
   
   
4. At the top of the page, click on the red text that says ‘Remove from Household’, and when prompted click the red button ‘REMOVE TONIEBOX’ to confirm.
   
   
   
   
   
5. Now the Toniebox is removed from your Household and ready to be gifted!
   
   Note: You will also see a message that says 'Toniebox successfully removed' at the bottom of the page, confirming that the Toniebox has been removed from your Household. 
   
   

Have you received a Toniebox as a gift? Hooray, how awesome! To ensure you are able to get the most out of your tonies® experience there are just a few housekeeping things we need to complete. Once this is done you’ll be ready for hours of adventures and fun!

To do this, follow these steps: 

1. Head over to my.tonies.com and click the ‘Register’ button to create a new Tonie-Account if you do not already have one. 
   
   
2. Once logged in, scroll down to the section titled ‘You haven’t added a Toniebox yet. Would you like to add one now?’ and click on the red ‘ADD TONIEBOX’ button.
   
   
   
   
   
3. A screen will appear asking to either start a new setup process or add an already connected Toniebox to your Household. You will want to make sure to choose the bottom option that says 'Have you already connected a Toniebox to your Wi-Fi?' to add the gifted Toniebox into your Household.
   
   
   
   
   
4. Type in the 8-digit Toniebox ID (located at the bottom of the Toniebox) into the 'Toniebox ID' field and click 'Add Now'.
   
   
   
   
   
5. Now a picture of your Toniebox will appear in your Tonie-Account.
   
   
   
   Note: You will also see a message that says 'Toniebox has been added' at the bottom of the page, confirming that the Toniebox has been added to your own Household. 
   
   
   
   
   
6. To connect your Toniebox to your own WiFi, head over to my.tonies.com/wifi and walk through the on-screen steps. For a full walkthrough of this process, take a look at our other article here: How do I connect my Toniebox to a different Wi-Fi network?

Note: If you want to manage your Tonies/Tonieboxes via your mobile device, you can download the mytonies app. Simply login to the mytonies app with your Tonie-Account credentials.

For more resources and support, check out more of our support articles here at support.tonies.com.