So, your Toniebox just said the code word ‘Koala’, hmm... you probably tried to download a new Tonie or synchronize your Toniebox with the Toniecloud, right?
If you heard the code word ‘Koala’, this means that your Toniebox is currently in offline mode and can't connect to Wi-Fi.
Not to worry, this is an easy fix! All you need to do is end offline mode. Here's how:
- Turn on your Toniebox and make sure that there are no Tonies or Creative-Tonies on it.
- Hold down both ears simultaneously for about 5 seconds until you hear an audio signal. The LED will then change from white to green.
Alternatively, you can also end offline mode by restarting the Toniebox. Here's how:
- Turn your Toniebox upside down so that the ears are pointing downwards. Do not do this while it is on the charging station!
- Pinch both ears simultaneously for about 10 seconds until you hear an audio signal.
If you still have questions regarding offline mode or if you run into any issues, send us a message and let us know your Toniebox ID so that we can get to the bottom of it.