Surely not? You want to set up your Toniebox, but you get a message saying your Toniebox is already in another household? Don't worry, we can fix this!
Just follow these steps:
- Reset the Toniebox to factory settings. Here’s how:
- Place the Toniebox on top of the charging station and ensure the power is switched on.
- Turn the Toniebox and charger upside-down so the ears are facing the floor.
- Squeeze both ears at the same time and keep them pressed.
- You will hear an audio signal after about 10 seconds and the Toniebox will switch off.
And if that doesn’t work and the problem continues, contact our support team with your Toniebox ID, and they will be able to help you further.