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Frequently
asked questions
The Toniebox is already in another household
How do I activate a mobile hotspot?
Code word: Hedgehog
Code word: Turtle
I don't get an email to confirm my Tonie-Account
All
help topics
All things Toniebox
The Toniebox is already in another household
Why can't I set up the Toniebox with a computer that is connected to the internet via ethernet cable?
Connection to the Toniebox Wi-Fi cannot be established
The Toniebox doesn’t appear in the Wi-Fi menu
The Toniebox continuously flashes blue and doesn't play any content
How can I change the language of my Toniebox?
Restarting the Toniebox
Resetting the Toniebox to factory settings
How do I activate a mobile hotspot?
What types of Wi-Fi networks can the Toniebox connect to?
Avoiding interference
How do I put my Toniebox in Offline Mode?
Code word: Hedgehog
Code word: Turtle
The Toniebox flashes red and reports an error
Uh-oh! The download has stopped too soon. Please check if I'm still connected to the internet.
Code word: Ant
Code word: Owl
View all questions
mytonies
I don't get an email to confirm my Tonie-Account
Delete your Tonies account (via mytonies)
View all questions
Creative-Tonies & Households
How do I remove a Toniebox from my Household?
How do I add content onto my Creative-Tonie?
Where can I find free content for my Creative-Tonies?
View all questions
The Tonies
Are all Tonies compatible with Tonieboxes from other countries?
View all questions