Is your Toniebox turning off immediately when removed from the charging station? That's definitely not normal. All Tonieboxes are designed to be portable and should work off the charger for up to 7hrs depending on the usage.
Not to worry, in these cases, it may just be that the Toniebox has not had enough time to sufficiently charge its battery. Occasionally, with the very first charge, the Toniebox may need to remain on the charger, unused, for the full recharge time (3-4 hours) before it is ready to go.

Please also note that when the Toniebox is placed on the charger, you should hear an audio tone, indicating that it has detected the charger and has begun charging.

*Note: The solid green LED on the Toniebox only indicates that the Toniebox is turned on and ready to play Tonies, but does not indicate a completely full battery.

If you are still running into any trouble after making sure the Toniebox has had time to sufficiently charge, send us a message and make sure to include your Toniebox ID. We will get to the bottom of it!