We love the Toniebox and we believe you will too! That’s why we’re offering our 60 Day Happiness Guarantee. Love your Toniebox, or the return is on us!

How it works: When you purchase a Toniebox Starter Set or Bundle* through tonies.com/en-gb, you get the next 60 days to set it up, record a personal message, listen to a bedtime story, have a dance party, or whatever it takes to make sure you love it. If you and your little listener are not completely satisfied, you can return it to us for a full refund. 

Important notes:

• Please note that the full Bundle (Toniebox and Tonies/accessories) must be returned, without damage, in their original packaging. 
• Tonies and Accessories purchased outside of a Bundle* are subject to our normal return policy.
• Please keep in mind that only purchases made via our official site: tonies.com qualify for this guarantee. 
• Only orders placed on/after 16th April 2025 qualify for our 60 Day Happiness Guarantee.

Want to start a return? Take a look at this article for steps on how to get your return started: How do I start a return?

If you have any questions or issues initiating your return, send us a message and we will be happy to help in any way that we can!