We accept returns of Toniebox Starter Sets or Bundles purchased from tonies.com/en-gb up to 100 days after the original purchase date as part of our 100 Day Happiness Guarantee. For more information, check out our support article here: What is the 100 Day Happiness Guarantee? Please keep in mind that for Bundles partial returns are not possible.

We accept returns of any other articles than Starter Sets or Bundles purchased from tonies.com/en-gb within 60 days of delivery. Please keep in mind that for Bundles partial returns are not possible.

Items must be unopened and unused, in their original packaging along with their original contents. Please note that we are not currently offering exchanges. 

For steps walking through the return process, take a look at our other support article here: How do I start a return?