Due to the busy season we are experiencing longer than usual processing times for refunds. Please rest assured that your our team is working extremely hard to shorten this wait time.

After your return has arrived at our Tonie warehouse, we will refund the purchase amount to your chosen payment method within a minimum of 4 weeks.

Please note that you will not receive an automatic confirmation of receipt of your return.

Once your return has been processed, we will inform you by email.   

Thank you for your understanding!