Welcome to the tonies® family! 🎉 We’re thrilled to have you join us and start building your collection. Here’s a quick guide to answer some of the most commonly asked questions by other Tonie-lovers:
Toniebox vs. Tonies vs. Creative-Tonies vs. Clever Tonies—What’s the difference?
Find out what makes each one unique and how they work together!
Toniebox - The main event! Toniebox refers to the little square box where all the fun happens, a Toniebox starter set includes; the Toniebox, Charger and a Beige Creative Tonie.
Tonie- Our content Tonies are the standard toys that can be placed on the Toniebox to play content that is preloaded on the Tonie (this content can not be changed.)
Creative Tonie - This is where the creativity kicks in! Creative Tonies are custom Tonies that allow you to add free content from our audio library and record or upload your own personal content onto them, each one has 90minutes of space for you to upload onto.
Clever Pocket Tonies - The newest editions to the tonies® family! Clever Pocket Tonies are designed for our older listeners and include, books, educational material and content for listeners who aren't as little anymore.
Do I need to place Tonies on top to play?
Does the Toniebox need to be connected to Wi-Fi all the time?
Nope! Once your Toniebox has synced with your Wi-Fi, and you've uploaded your Tonies, you can take it offline to play content. You will only need to be online for updates and when you want to upload a new Tonie.
Is the Toniebox portable?
Absolutely! With its built-in battery, the Toniebox is perfect for on-the-go fun.
A 3-4 hours charge is enough for a full battery that can last up to 7hrs.
What age is tonies® best suited for?
The Toniebox is designed for kids ages 3 and up, but it’s a hit with Tonie fans of all ages!
I've made some changes, how do I sync them?
How does the Toniebox turn off?
There's no off button! The Toniebox will power down automatically after 10 minutes of inactivity.
I've seen different content and Tonies in other countries – what's the deal?
How can I play a Tonie without Wi-Fi?
First you'll need to download it. Once a Tonie’s content has been downloaded to your Toniebox, it can play offline anywhere. You'll know a Tonie is fully downloaded when the L.E.D. turns from Blue to Green when placed on top.
What are the reset options?
We have options for both a soft reset and a factory reset. Check out our support pages for a step-by-step guide.
Restart: When you're a little stuck or things seem a little off, we always recommend restarting the device first - https://support.tonies.com/hc/en-gb/articles/209565529-Restarting-the-Toniebox
Factory Reset: Things are not right! There's no other options, we recommend this as a last resort before replacing your device. Please note that performing this reset will wipe your Toniebox account - https://support.tonies.com/hc/en-gb/articles/210381385-Resetting-the-Toniebox-to-factory-settings