Your privacy and security are our top priorities. We strongly advise against sharing your Toniebox ID or a picture of the bottom of a Toniebox with anyone outside of our dedicated tonies® Customer Happiness Team.

While the Toniebox ID—the 8-digit code located on the bottom of your Toniebox—does not directly expose your account details, sharing it publicly could lead to potential issues, such as someone else claiming your Toniebox, attempting to request a replacement without your permission, and disrupting your user experience.

Protecting your Toniebox ID and keeping it private is an important step in maintaining the smooth and secure operation of your account and products.

If you have any questions or concerns, please send a message to our Customer Happiness Team for assistance!