You want to set up your Toniebox, but get a message saying your Toniebox is already in another Household? Don't worry, we can fix this!
Follow the steps below to get up and running! Please note that you can use either my.tonies.com or the mytonies app to complete this process.
Using my.tonies.com
- Reset the Toniebox to factory settings by following these steps:
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Place the Toniebox on top of the charging station and ensure the power is turned on.
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Turn the Toniebox and charger upside-down so the ears are facing the floor.
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While upside down, pinch and hold both Toniebox ears for about 10 seconds until you hear an audio tone and the Toniebox turns off.
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- Establish a new Wi-Fi connection using my.tonies.com/wifi. For detailed instructions walking through this connection process, take a look at our support article here: Can I connect my Toniebox to several different Wi-Fi networks?
- Once you have successfully established the Wi-Fi connection, you can then add the Toniebox into your Household. To do this, follow these steps:
- Login to your account at my.tonies.com and click to open the 'Tonieboxes' header.
- Click 'Add Toniebox'.
- Here, a screen will appear asking to either start a new setup process or add an already connected Toniebox to your Household. You will want to make sure to choose the bottom option to just add the already connected Toniebox into your Household.
- Type in the Toniebox ID and click 'Add Now'
- Once you have added the Toniebox into your Household, you are all set! You can then use the mytonies app or my.tonies.com to manage your Tonies and Toniebox normally.
If you continue to experience any trouble, send us a message with your Toniebox ID and we can take a deeper look at what might be going on!
- Login to your account at my.tonies.com and click to open the 'Tonieboxes' header.
Using the mytonies app
- Open the mytonies app and tap the icon in the bottom right hand corner titled 'Mine'.
- Scroll down and tap the red plus (+) sign next to 'Toniebox'
- Tap 'Start Setup Process' at the bottom of the screen.
- Enter your Toniebox ID. This is the 8 digit ID that can be found on the bottom of your Toniebox. Make sure the Toniebox is not on the charger or you will not be able to see the Toniebox ID. Once you have entered your Toniebox ID, tap 'Continue'.
- If the Toniebox is already setup in a different Household, you will be prompted to either move the Toniebox to your new Household or just connect to a new WiFi network and keep the Toniebox in it's original Household. If you would like to move the Toniebox to your new Household, tap on 'Setup and move to my household' and continue to the next step.
Otherwise, if you would only like to connect to a new WiFi network and keep the Toniebox in it's original Household, follow through our other support article here: Can I connect my Toniebox to several different Wi-Fi networks?
- To move the Toniebox to your new Household, you will first need to reset the Toniebox to factory settings. To do this, follow these steps shown on screen:
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Place the Toniebox on top of the charging station and ensure the power is turned on.
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Turn the Toniebox and charger upside-down so the ears are facing the floor.
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While upside down, pinch and hold both Toniebox ears for about 10 seconds until you hear an audio tone and the Toniebox turns off.
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- Once the Toniebox turns off, turn it back upright and remove the Toniebox from the charging station or simply unplug the charging station. Then tap 'Continue'.
- Once unplugged, simply place the Toniebox back on the charging station or plug the charging station back in to turn the Toniebox back on. Then tap 'Continue'.
- Once the Toniebox LED is turned on and flashing green, pinch both ears for about 5 seconds until you hear an audio chime and the LED begins to flash blue. Wait for about 20 seconds until you hear a second audio chime. Then tap 'Continue'.
- Now your Toniebox will attempt to connect to your smartphone. You want to make sure to allow this as it is an important step to complete the WiFi connection process. Note: You may see a slightly different message depending on whether you are using an iPhone or an Android smartphone.
- Next you will see a list of available WiFi networks. Tap the name of your WiFi network to continue.
- Enter your WiFi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling is correct.
Once you have entered the correct password, tap 'Continue'.
- Wait while the Toniebox establishes a connection with your WiFi. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects.
- Once your Toniebox is finished connecting to your WiFi and downloading any necessary updates, you will hear a welcome message and see 'Success. Your Toniebox is now set up!' on your screen. The Toniebox LED should also now be solid green.
- Now your Toniebox is all setup in your new Household and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection.
If you continue to experience any trouble, send us a message with your Toniebox ID and we can take a deeper look at what might be going on!