Oops! We're sorry to hear your voucher or discount code isn't working. Not to worry, there's a few little tips you can check before reaching out...


You may be trying to use more than one discount at a time!
Unfortunately, our Vouchers, Discounts and Special Offers are not stackable in this way.

Instead, have another quick look at your cart and double-check that there are no additional discounts or offers applied to your order already, as this will mean your voucher is not applicable (this does not apply to Bundle Discounts).

Friend Referral Programme

If you are having issues using the friend referral programme, please check out our support page here.

Newsletter - Welcome Voucher

Ensure that you have created a mytonies account and that you redeem your code within two weeks of receiving it, or this voucher will not be valid. 

If you continue to experience any difficulties with redeeming your code please reach out to our Customer Happiness team here before placing your order, with a screenshot of your cart and the error message you are receiving. We'll gladly take a closer look.

(Please note that this is applicable to all vouchers, discounts and offers unless explicitly stated otherwise on our online store.)